FREQUENTLY ASKED QUESTIONS
PLACING AN ORDER
If you live in the UK, you can arrange an appointment to see our collection at Nicola Donati Luxury Style Retreat in the heart of Belgravia.
You can also buy our garments in our e-Boutique on www.safiro.com/shop. Once you place an order, our team will be in touch with you to confirm your measurements and any additional requirements. Your order will be made by our artisans in London and ready for dispatch within 14 days.
At SAFIRO, we accept payment via Mastercard, Visa, Maestro, JCB. We can accept payment online, over the phone or in person.
delivery and shipping
Your order will be sent to you via courier or signed for international or domestic service. Once your order is shipped, we’ll send you a tracking number for your shipment.
returns and exchanges
Please check out our Returns Policy to see more about how we can help with your returns.
As soon as you’ve decided you’d like to exchange or return your item(s), please contact team on firstname.lastname@example.org or +44 (0)203 633 8513 and we can confirm arrangements for your return.
Our garments are made primarily from natural fabrics and will require professional care. The way you choose to care for your garments will have a huge impact on its lifespan and fit – so it is vital we get this part right.
If you forgot a password for your SAFIRO Account, please follow a link to reset your password. If you require assistance, please contact our team.
At SAFIRO, we offer complimentary customisation of garments to adjust the length of garment or sleeves to your size. Please contact our team for further information.