FREQUENTLY ASKED QUESTIONS
PLACING AN ORDER
If you live in the UK, you can arrange an appointment to see our collection at Nicola Donati Luxury Style Retreat in the heart of Belgravia.
You can also buy our garments in our e-Boutique on www.safiro.com/shop. Once you place an order, our team will contact you to confirm your measurements and any additional requirements. Your order will be made by our artisans in London and ready for dispatch within 14 days.
If you have questions you can contact us either over the phone or business What’sUp on +44 (0)203 633 8513.
Our garments are made in line with European sizes. We provide detailed measurements and size conversions in our size guide. Our team are also available to assist you further with any sizing enquiries you may have.
Once you place an order, our team will get in touch with you to confirm the measurements for your size are correct and any adjustments required.
It’s possible to take your own basic measurements using a measure tape or one of the sizing apps (app names).
In order to take your size dimensions using a measure tape, please follow these steps:
1. Bust: To find this measurement, raise your arms and wrap your tape measure around the part of your chest with the most volume. This will give us a ‘Bust Measurement’. Be sure not to let the tape slip down on your back or sides. Keep the measuring tape taught but comfortable.
2. Waist: This can be found by wrapping your measuring tape around the part of your waist that is the most ‘pinched-in’. Again, make sure your tape doesn’t slip too much when taking your measurement, but don’t hold it too tight or your new pieces will do the same. Now you have your ‘Waist Measurement’.
3. Hips: Measure with your tape around the widest part of the hip – an easy measurement to take.
4. Height: Let us know your height from floor to crown.
Please let us know if you would like your pieces to have a particular fit. Our design team will be able to advise you on what we can do to make sure your pieces fit exactly how you envisioned them. Let us do the work for you.
We offer a made-to-measure service to ensure that you will always get the right fit. Can’t see your size on our website? Drop us a message and let us know how we can help and we will do our best to cater to your requirements no matter the reason
Of course, it is a great way to own a one of kind piece that you know no one else will be showing up in. It’s a beautiful process which we would work closely with you to achieve that perfect vision you have in mind. We will bring you a wide wealth of options to choose from and guide you through our world of luxury and couture to result in a piece you can treasure for years to come. Still not sure? Take a look at our page that will give you a sneak peek into our world of couture and craftsmanship to see what you could be a part of. While we strive to ensure that all of your fashion dreams come true – we are currently limited and do not at this time offer custom bridal gowns. We hope you understand and be sure to drop by again to see if we can help you with the honeymoon wardrobe instead?
Payment
At SAFIRO, we accept payment via Mastercard, Visa, Maestro, JCB. We can accept payment online, over the phone or in person.
All payments on our site are processed by WorldPay – one of the world’s top payment system providers. WorldPay recognise that security is one of the major concerns for the shopper during an online transaction. So we use state of the art security tools and techniques to ensure that you are protected against online fraud. In reality, an online purchase is probably more secure than a card transaction conducted in a shop, over the telephone or by fax – because WorldPay ensure that your online purchase details are encrypted using complex logarithm methods. For more information about WorldPay online security visit the WorldPay website at www.worldpay.com.
All personal information collected by SAFIRO is kept private and confidential. We don’t collect or store your card details on our system. All payments are managed directly by WorldPay. You can read about our privacy policy in more detail here.
We currently offer payments to be made in British Pound Sterling.
We require 100% pre-payment when you place an order.
delivery and shipping
Your order will be sent to you via courier or signed for international or domestic service. Once your order is shipped, we’ll send you a tracking number for your shipment.
Certainly! Our shipping rates are £12 for all of our international customers. We have a select range of couriers whom we trust with your special pieces to ensure they get to your quickly and safely. For more information on international orders please check out our page on Terms & Conditions to see how we handle VAT other fees that may apply to our international customers.
Yes, we include insurance for all shipments.
If your order delivered within the UK, VAT tax will be included in the price when you place an order.
If your order is delivered outside the UK, your order will be subject to the local import tax managed by Customs in your country. For further details please refer to our Terms & Conditions or contact our team.
returns and exchanges
Please check out our Returns Policy to see more about how we can help with your returns.
As soon as you’ve decided you’d like to exchange or return your item(s), please contact team on [email protected] or +44 (0)203 633 8513 and we can confirm arrangements for your return.
Yes, you can your garment in the original packaging to our office in Mayfair. Please contact us to obtain a return authorisation and address details.
Product care
Our garments are made primarily from natural fabrics and will require professional care. The way you choose to care for your garments will have a huge impact on its lifespan and fit – so it is vital we get this part right.
We offer warranty on our items and will be able to help you make necessary repair within 1 year of purchase. For any repairs that are out of warranty or as a result of wear and tear, there may be a charge applied to the repair. Any charges will be presented to the client for confirmation before any work is carried out. Please contact our team for further details.
my account
If you forgot a password for your SAFIRO Account, please follow a link to reset your password. If you require assistance, please contact our team.
We take security of your personal information very seriously. All your personal and account information will be kept private and confidential and won’t be shared with third parties, apart for the purpose of processing the order (for example, with a shipping company). You can read further information about our privacy policy here.
customisation
At SAFIRO, we offer complimentary customisation of garments to adjust the length of garment or sleeves to your size. Please contact our team for further information.
We offer variations of colours and additional fabrics for certain garments. There could be an extra cost if the fabric you select is more superior quality.
